PRIVACY POLICY FOR HEYELYA
Last Updated: October 26, 2023
- Introduction
This Privacy Policy explains how [Your Company Name or Your Name] (referred to as "we," "us," or "our") collects, uses, and protects your personal information when you use the HeyElya web application (referred to as the "Service"). We value your privacy and are committed to safeguarding your personal data. By using the Service, you consent to the practices described in this policy.
- Information We Collect
We collect the following types of information:
Account Information:
Your email address
Username or display name
Password (stored in hashed and encrypted format)
Team name and member details (for team accounts)
Billing and Payment Information:
Your billing address
Payment information (handled securely by third-party payment processors; we do not store full payment details).
Subscription type and history
Transaction records
Usage Data:
Your IP address
Browser type and operating system
Device information
Referring website
Pages you visit within our Service
Features you use within the Service and how often
Date and time stamps for usage activity
Content Inputted via AI tools
Text, code, image prompts or any other data inputted while using the AI tools within the Service, while not explicitly stored, may be logged for troubleshooting and improvement of the service.
Transcribed & Voiceover Content:
Audio or video data you may have uploaded or generated using the transcriber and voiceover tools
Transcribed text from audio or video files
API Usage Data:
Information relating to the amount and frequency of API calls you have made, via third party API keys, this data does not include the API keys themselves.
- How We Use Your Information
We use the collected information for the following purposes:
Service Delivery:
To provide access to the HeyElya platform and its AI tools.
To personalize and improve your experience.
To maintain the proper functioning of the Service.
Account Management:
To create, manage, and secure your account.
To enable you to log in and access the Service.
Billing and Payments:
To process payments and subscriptions.
To track transaction history.
Customer Support:
To respond to your inquiries and provide technical assistance.
To address reported issues.
Communication:
To send you important service-related updates and notifications.
To send optional promotional communications and newsletters (you can opt-out).
Service Improvement:
To analyze usage patterns to help us understand how to make improvements.
To troubleshoot technical issues and identify necessary upgrades.
Research and Development:
To help us research and develop new features and improvements to our services.
Legal Compliance:
To comply with legal obligations and prevent illegal activities.
To protect our and others rights.
- Sharing Your Information
We may share your personal information in the following instances:
Third-Party Service Providers: We use reputable third-party service providers for:
Payment processing
Hosting and infrastructure.
Email communication and analytics.
User authentication
Customer Support. These providers are contractually bound to handle your data securely and only for the purposes we've specified.
Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or other legal processes.
Business Transfers: Your information may be transferred to a new entity if we undergo a merger, acquisition, or sale of assets. In this case, we will ensure that the privacy practices will continue to be respected.
With Your Consent: We will not share your information with third parties for marketing purposes without your explicit consent.
- Data Retention
We retain your personal information only as long as it's necessary to provide you with the Service, maintain records for accounting purposes, resolve disputes, and fulfil legal requirements.
We will store your personal information, according to the above criteria, unless you specifically ask us to remove it, or where the law requires us to keep it.
We may retain some information in an aggregated or anonymized format for analytical and reporting purposes.
- Data Security
We implement a range of technical and organizational security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction.
Our measures include encryption, regular security audits, access controls, and secure storage practices.
No data transmission method is 100% secure, but we strive to use industry standard best practices.
- Your Rights
You have the following rights:
Access: You can request a copy of the personal information we hold about you.
Rectification: You can ask us to correct inaccurate or incomplete information.
Erasure: You can request the deletion of your personal information under certain conditions.
Restriction: You can request that we temporarily restrict processing of your data in certain situations.
Objection: You can object to the processing of your data for direct marketing.
Data Portability: You can ask for a copy of your information to be transferred to another provider in a structured, commonly used, machine-readable format
Withdraw Consent: You can withdraw your consent to our processing at any time. This will not affect the lawfulness of the processing before you withdrew your consent.
To exercise these rights, please contact us via chat@heyelya.com.
- Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your experience and collect usage data. These technologies help us:
Remember your preferences and settings.
Analyze how you use the Service.
Improve the performance of the Service. You can control how cookies are used through your browser's privacy settings.
- Children’s Privacy
The HeyElya Service is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove the information.
- Changes to this Privacy Policy (Continued)
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes. Your continued use of the Service following the posting of changes signifies your acceptance of the revised policy. We may, at our discretion, send you notifications about material updates to this policy, particularly if they affect the use or processing of data already provided to us, but your obligation remains to check back regularly for updates.
- International Data Transfers
As a global service, your personal information may be transferred to, stored, and processed in countries other than your own, which may have different data protection laws than your country. We take steps to ensure that your data is handled securely and in accordance with applicable data protection regulations. By using our Service, you consent to these transfers. Where possible and applicable, we will use transfer mechanisms and standard contractual clauses to ensure transfers of your data comply with data protection laws.
- Third-Party Links
Our service may contain links to third-party websites, apps or services. This privacy policy only applies to our Service, HeyElya, and not to other websites or apps that you may reach via links on our site or through the HeyElya platform. We are not responsible for the privacy practices of other services. Please consult the privacy policies of those third-party services before submitting any personal data to them.
- How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Email: chat@heyelya.com
Please allow a reasonable period for us to investigate and respond to any complaints or queries you may have.
- Specific Disclosures for EU Residents
If you are a resident of the European Union, the GDPR provides you with certain rights concerning your personal data. These include:
The right to be informed: We aim to provide you with clear and transparent information about our data practices in this privacy policy.
The right of access: You can request access to any data we hold about you
The right to rectification: You can ask us to correct inaccurate information.
The right to erasure: You can ask us to delete your data, under certain conditions.
The right to restrict processing: You can ask us to temporarily stop processing your data in some circumstances.
The right to object: You can object to certain uses of your personal data.
The right to data portability: You can ask for a copy of your data in a portable format.
The right to withdraw consent: If you have given us consent to process your data, you can withdraw it at any time.
To exercise these rights please contact us via chat@heyelya.com. You also have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where the alleged data breach took place.
- Acceptance
By using HeyElya, you indicate your understanding and agreement to this Privacy Policy.